Effective
Date: January 19,
2026
At Rema
Immigration Services, we respect your privacy and are committed to
protecting the personal information entrusted to us. This Privacy Policy
explains how we collect, use, disclose, retain, and safeguard personal
information in accordance with Canada’s Personal Information Protection and
Electronic Documents Act (PIPEDA) and other applicable privacy laws.
1.
Information We Collect
We may
collect personal information including, but not limited to:
Identification and contact
information
(name, email address, phone number, mailing address)
Immigration-related information, such as:
Passport details
Immigration status and history
Family composition
Education and employment
history
Financial and supporting
documents
Payment and billing information (processed securely by
third-party payment providers)
Website usage data, including IP address, browser
type, pages visited, and interaction data
Cookies and similar technologies to improve website
functionality and analytics
We only
collect information that is reasonably necessary to provide immigration
consulting services or respond to inquiries.
2. How We
Collect Information
Personal
information may be collected through:
Website contact forms and
consultation booking forms
Email, phone, or video
communications
Client intake questionnaires and
document submissions
Website cookies and analytics
tools
By providing
your information, you consent to its collection and use as outlined in
this Privacy Policy.
3. How We
Use Your Information
We use your
personal information to:
Assess eligibility and provide
immigration consulting services
Schedule and conduct
consultations
Communicate with you regarding
your inquiries, files, or services
Process payments and issue
invoices
Send service-related notices,
updates, or newsletters (where consent is provided)
Comply with legal, regulatory,
and professional obligations
4.
Disclosure of Information
We do not
sell or rent personal information.
We may
disclose information to:
Trusted third-party service
providers (e.g., secure CRM systems, cloud storage, email platforms,
payment processors) strictly for operational purposes
Government authorities or
regulatory bodies when required by law
Professional advisors (legal,
accounting, compliance) where necessary
All third
parties are required to maintain confidentiality and security safeguards.
5.
International Data Transfers
Some service
providers may store or process data outside Canada. In such cases,
personal information may be subject to foreign laws. We take reasonable steps
to ensure appropriate safeguards remain in place.
6. Data
Retention
We retain
personal information only as long as necessary to fulfill the purposes
for which it was collected, comply with legal and regulatory obligations, and
meet professional record-keeping requirements.
7. Data
Security
We implement
administrative, technical, and physical safeguards designed to protect personal
information against loss, theft, unauthorized access, disclosure, or misuse.
While no system can be guaranteed 100% secure, we take reasonable measures to
protect your data.
8.
Cookies & Website Analytics
Our website
uses cookies to enhance functionality, analyze traffic, and improve user
experience. You may adjust your browser settings to disable cookies; however,
some website features may not function properly.
9. Your
Rights
You have the
right to:
Request access to your personal
information
Request correction of inaccurate
or incomplete data
Withdraw consent (subject to
legal or contractual limitations)
Request information about how
your data is handled
Requests
must be made in writing.
10.
Children’s Information
We may
collect information relating to minors only where necessary for
immigration services and with appropriate authorization from a parent or legal
guardian.
11.
Changes to This Policy
This Privacy
Policy may be updated from time to time. Updates will be posted on this page
with a revised effective date.
12.
Contact & Complaints
If you have
questions, requests, or concerns about this Privacy Policy or your personal
information, please contact:
Privacy
Officer
Rema Immigration Services
📧support@remaimmigration.com
If your
concerns are not resolved, you may contact the Office of the Privacy
Commissioner of Canada.
