Effective
Date: January 19,
2026
At Rema
Immigration Services, we are committed to providing professional, ethical,
and transparent immigration consulting services. We value client feedback and
take complaints seriously. This policy explains how concerns or complaints may
be raised and addressed.
1. Our
Commitment
We aim to:
Deliver services with integrity,
professionalism, and competence
Address concerns fairly,
promptly, and respectfully
Comply with all professional
obligations under Canadian law and regulatory standards
We encourage
clients to communicate concerns early so they can be resolved efficiently.
2. How to
Submit a Complaint
If you have
a concern or complaint regarding our services, please submit it in writing
with sufficient detail.
Please
include:
Your full name
File or reference number (if
applicable)
Description of the issue or
concern
Relevant dates and supporting
information
Submit
complaints to:
📧complaints@remaimmigration.com
3.
Complaint Review Process
Once a
complaint is received:
The complaint will be reviewed by the licensed
Regulated Canadian Immigration Consultant (RCIC) responsible for the
file.
Where appropriate, additional information may be
requested.
We aim to provide a written response within 15
business days, outlining findings and any proposed resolution.
Resolution may include clarification, corrective
steps, or other appropriate action.
4. Good
Faith & Cooperation
Clients are
expected to raise complaints in good faith and cooperate during the
review process. Abusive, threatening, or harassing communications may result in
suspension of services where permitted by law and contract.
5.
Confidentiality
All
complaints are handled confidentially and in accordance with our Privacy
Policy. Information will only be disclosed where required to investigate the
complaint or where legally required.
6.
Escalation to the Regulator
If you are
not satisfied with the outcome of our internal complaint process, you have the
right to contact our regulator:
College
of Immigration and Citizenship Consultants (CICC)
🌐https://www.college-ic.ca
📞
1-877-836-7543
The CICC is
responsible for regulating RCICs and may investigate complaints related to
professional conduct.
7. No
Retaliation
Submitting a
complaint will not result in retaliation or unfair treatment. We respect
clients’ rights to raise concerns or seek regulatory review.
8.
Relationship to Other Policies
This policy
should be read together with:
Privacy Policy
Terms of Use & Legal
Disclaimer
Refund & Cancellation Policy
Professional Disclosure &
Licensing Information
Each policy
forms part of our overall client care and compliance framework.
9. Policy
Updates
We may
update this Complaints Resolution & Client Feedback Policy from time to
time. Updates will be posted on our website with a revised effective date.
10.
Contact Information
For
questions regarding this policy or the complaint process:
📧complaints@remaimmigration.com
